If you don’t feel comfortable doing that, then you can raise the matter with NHS England. You may also ask the local Healthwatch which covers your GP’s area to help you. It can provide a free and independent advocacy service to help you or the people acting for you to raise a concern. If you are not happy with the response to your complaint, you can refer the matter to the Parliamentary and Health Service Ombudsman (PHSO). More information on the process can be found on the NHS website. Your first step will normally be to raise the matter with the member of staff concerned.
However, if you wish to go to a nearby out-of-hours primary care centre in England, you can ask your own out-of-hours service if an appointment could be made for you. If you live in England you will be able to use NHS 111 to get urgent help if you need it. NHS 111 currently only holds information about services in England. If you need information about services in Wales, they can transfer you to NHS Direct Wales, (who currently provide information to people who live in Wales). If you live in Wales you can contact NHS Direct Wales on 0845 46 47 or 111 (if available in your area). NHS 111 in Wales is a non-emergency helpline that is being rolled out nationally across Wales over a period of three years from 2018.
If you don’t feel comfortable doing that, then you can raise the matter with the relevant health planning body, which will normally be the Local Health Board. Your first step will normally be to raise the matter with the member of staff concerned. If you don’t feel comfortable doing that, then you can raise the matter with the relevant health planning body, which will normally be the integrated care system (ICS). If you are not happy with the response to your complaint, you can refer the matter to the Parliamentary and Health Service Ombudsman (PHSO).
If you require out-of-hours emergency NHS dental treatment or do not have a regular dentist, you can still access urgent care by calling NHS 111. If you require in-hours emergency NHS dental treatment you should contact the dental practice where you receive your regular NHS dental care. If you require out-of-hours emergency NHS dental treatment you should contact your Local Health Board for details of the level and location of the services available.
Welsh Ambulance Service Regional Contact Centres: North Wales: 0300 123 2317 Powys and Ceredigion: 0845 840 12 34 Central and West Region: 0300 123 2303 Covering Neath Port Talbot, Bridgend, Swansea, Carmarthenshire and Pembrokeshire. South East Region: If booking transport for the first time telephone 0800 32 82 332 (8. 30am to 6. 00pm on weekdays) or if you would like to book subsequent appointments telephone 0300 100 00 12 (8.
Having a Welsh GP does not change this. However, Diabetic Eye Screening eligibility is based on your GP registration; these would therefore be arranged based on your registration with a GP in Wales. You will be invited to attend screening appointments by the organisation which carries out the screening. If you have any questions about your entitlement to specific screening programmes, you should speak to your GP in the first instance. Public Health Wales commissions the national screening programmes for Wales on behalf of the Welsh Government. The majority of screening programmes in Wales are based on residency, so if you live in Wales, the screening services you receive will normally be those for Welsh residents.
Having an English GP does not change this. However, Diabetic Eye Screening is based on your GP registration; these would therefore be arranged based on your registration with an English GP. If you have any questions about your entitlement to specific screening programmes, you should speak to your GP in the first instance. NHS prescriptions are free of charge if you have: a GP who works for NHS Wales, and; your prescription is dispensed by a pharmacy which is employed by NHS Wales. If you live in England and have a GP in Wales, you are able to get prescriptions free of charge as long as the prescription is dispensed by a pharmacy employed by NHS Wales.
NHS 111 in Wales provides a free treatment and advice service helpline managed by a team of professionals and is available via telephone 24 hours a day, seven days a week. If you have a medical emergency or critical life threatening problem then please call 999 irrespective of where you reside or are registered with a GP. This change will not make any difference to emergency ambulance services. You will still get an ambulance no matter where you live if you need one by calling 999. If you think you need urgent treatment, contact your usual dental practice and ask to be seen as an emergency.
The referral assessment service (RAS) is a referral system to enable English residents (registered with a Welsh GP practice) to access choice of secondary care provider in England. The RAS acts as a single point of contact for Welsh border GP practices to refer English cross-border patients to England for consultant-led secondary care. The RAS offers English residents the choice of secondary care in England in line with NHS Constitutional rights or to be referred back to NHS Wales, to be treated under Welsh standards and policies if the patient wishes.
However, a new treatment could be commenced in a different location. These changes only apply to consultant-led care which is usually delivered in a hospital or clinic. All the other services you receive from your GP practice should remain unchanged. This includes, but is not limited to, most screening tests, palliative or hospice care, non-emergency patient transportation, and most mental health services. NHS England commissions the national screening programmes for England. The majority of screening programmes are based on residency, so if you live in England, the screening services you receive will normally be those for English residents.
It can provide a free and independent advocacy service to help you or the people acting for you to raise a concern. If you are not happy with the response to your complaint, you can refer the matter to the Public Services Ombudsman for Wales. More information on the process can be found in the guidance Putting Things Right.
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If you live in England and you are registered with a GP surgery based in Wales which is part of the referral scheme and you need to be referred for treatment either in a hospital or clinic, you will be referred to the RAS, which will offer you a choice of healthcare providers in England. If you live in Wales and are registered with either a Welsh or English GP you will experience no change to your current GP arrangements. If you live in England and you are registered with a GP surgery based in Wales that is not part of the new referral scheme then you will default to being treated in Wales to Welsh standards.
If you choose to have your prescription dispensed in England, you will need to qualify for free prescriptions under the English criteria. If you live in Wales and have a GP in England, you may still be able to get prescriptions free of charge by having an exemption card. Further information is available on the NHS Wales Help with Health Costs website. You can apply for exemption cards to the following address: NHS Prescription Card Exemption NHS Wales Shared Services Partnership Cwmbran House Mamhilad Park Estate Mamhilad Pontypool NP4 0YP If you have a NHS prescription dispensed in England, you will be charged at the rate set by the Department of Health and Social Care in England. If you have been referred by your Local Health Board to a hospital in England, and are given an English prescription, you will have to pay the current rate set by the Department of Health and Social Care, even if you take it to a Welsh pharmacy.
Local Health Boards also provide emergency care/access sessions for those patients who do not have regular access to NHS dental services. Further information and helpline details can be found on the NHS Direct Wales website. This depends on your circumstances as there is no single non-emergency patient transport system. You will need to approach the contact centre that deals with the local authority area where you live. The rules are that: a patient requesting NHS-funded transport will be assessed for eligibility; eligibility for non-emergency transport is based on medical need; patients in receipt of benefits may be able to reclaim all or some of their travel costs through the applicable hospital travel scheme (Wales / England); patients resident in England, registered with a GP in Wales should contact the appropriate Welsh Ambulance Service contact centre for their GP’s region [see below]; patients resident in Wales, registered with a GP in England should contact the integrated care system (ICS) where their GP is located.
00am to 4. 30pm on weekdays). Your first step will normally be to speak to your GP at your GP surgery. You can speak to them about your concerns or write them a letter or an email. If you don’t feel comfortable doing that, then you can raise the matter with the relevant health planning body, which will normally be the Local Health Board. You may also ask the local Community Health Council (CHC) which covers your Local Health Board’s area to help you.
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